New platform helps restaurants select suitable packaging materials and connect with more than 100 verified sustainable packaging suppliers across India.
Every restaurant wants its food to reach customers fresh, hot and without any spillage. Choosing the right packaging is a big part of making that happen. For years, plastic packaging has been the easy default. It is practical, affordable and sturdy enough to handle almost anything a restaurant packs in it.
But consumers are increasingly asking for food that arrives packed in less and less plastic. Restaurants looking for more sustainable alternatives often look at paper as the obvious next step. However, one material cannot work for every dish. A curry, a burger, a dessert and a drink all have different packaging needs.
Restaurants need more choices and, more importantly, a simple way to figure out what works for their menu items and where to find reliable suppliers. Alternative sustainable food packaging exists, but knowing which material to choose, who could supply it and whether it would hold up in food delivery is not always easy.
Zomato says it heard these questions from restaurant partners across the country and saw an opportunity to make the process simpler. That idea became PackSwitch.
What is PackSwitch?
PackSwitch is an interactive website designed to help restaurants find sustainable packaging options best suited for different menu items. Restaurants can use the website to understand how different packaging materials perform for different food items and connect with verified suppliers in three simple steps:
- Choose your dish – Packaging performance starts with what is packed inside it.
- Explore suitable packaging materials – See which material handles that food category best and why.
- Connect with verified suppliers – Explore sourcing options from the list of verified suppliers.
Why explore PackSwitch?
The right sustainable packaging depends on what you are serving. Food behaves differently once it is out for delivery. A biryani box has to deal with steam. A curry container has to be spill-proof. A pizza box needs to let heat escape without turning the crust soggy. A dessert box needs to stay sealed while keeping the presentation intact.
Switching to sustainable packaging is not simply about replacing one material with another. It is about finding what works for your food, your delivery journey and your business.
That is where PackSwitch can help. It brings together different packaging materials and explains what they are suited for, how they perform in delivery and what trade-offs to consider.
Some of the options available through the platform include:
- Bagasse
- Aluminium
- Areca
- Compostable plastic
- Earthenware
- Glass
- Paper (kraft and/or coated)
Once restaurants know what they are looking for, PackSwitch also helps them take the next step: connecting with a network of 100+ verified suppliers across India.
In short, PackSwitch helps answer three simple questions:
- What should I use?
- Why does it work?
- Where can I get it?
A quick example
Consider a cloud kitchen serving Hyderabadi biryani. A plastic container may keep the steam in too well, resulting in rice arriving mushy or sticky. Switching to a paper box could create another problem if oil begins seeping through the packaging.
This is a common packaging challenge and usually a matter of choosing the right solution for the application. Some paper-based boxes are not coated to handle oil and steam together, while others are designed specifically for these requirements.
Why does this choice matter?
Choosing the right packaging supports sustainability and business in several ways.
It builds customer experience: Packaging is often the first physical touchpoint a customer has with a restaurant. The materials and design choices reflect a brand’s values and attention to detail. As customers become more aware of sustainability, thoughtful packaging can strengthen trust and enhance the overall dining experience.
It improves long-term economics: Choosing the right packaging for each dish and removing unnecessary components can reduce material use, make storage and transport easier, and lower costs over time.
It reduces packaging waste: Sustainable packaging materials are compostable or recyclable, provided they are disposed of through the right channels. Instead of being treated as waste after a single use, sustainable packaging materials can be recycled and reintroduced into the food delivery cycle where appropriate.
It improves compliance readiness: Restaurants that move towards sustainable packaging reduce their reliance on materials that may face increasing regulatory restrictions.
None of these choices may feel like a big deal on their own, but they do add up over hundreds of orders a day.
Built with restaurants, for restaurants
PackSwitch builds on the momentum already seen through Zomato’s Plastic-Free Future initiatives.
Since December 2024, the Plastic-Free Future Programme has recognised more than 10,000 restaurants across 500+ cities for using alternatives to plastic packaging for their main menu items.
As of March 31, 2026, restaurants participating in the programme had collectively delivered more than 100 million ‘low plastic packaging’ orders.
PackSwitch aims to support the widespread adoption of sustainable food-delivery packaging by restaurants across the country.
Start exploring
PackSwitch brings information, options and suppliers together in one place, making the decision less of a guess. Whether restaurants are taking their first step towards sustainable packaging or refining what they already use, the platform aims to help them find the right fit for their menu.
